With Mulesoft, the customer was able to successfully perform digital business transformation by achieving key KPIs and providing the best digital experience to customers through unique solutions and services.
The client is one of the largest Middle East finance companies with the ambition to become a digital business first bank. Certainly, being one of the companies that offer personal, private, business, commercial, and corporate banking services their mission was to raise customer loyalty and facilitate their competition from new Digital players. Along with setting up an internal system and partner integrations, private and public secure APIs. Therefore this is where MuleSoft’s capabilities take place.
After overcoming all these challenges, the client intends to become the leading digital finance company in the Middle East. Especially by providing the best digital solutions to customers through unique experiences and service.
Basically, the client had several challenges both internal and external and needed to address them efficiently:
To sum up, using MuleSoft Anypoint Platform, API Manager, and On-Premises Deployment, significant integrations were implemented: internal systems integration, integration with partners, and private and public secure APIs. In addition API for omni channel banking (mobile, web, chat) and open banking projects.
In conclusion, due to MuleSoft’s capabilities and scope of work, all feature requests were accomplished successfully. Moreover, the client has more than doubled all metrics, profitably doubles the number of the mobile app’s daily active users and 160% jump in financial transactions made via the mobile application, which consequently led to 2x increase in online bill payments.