Client Overview
The client is one of the largest Middle East finance companies with the ambition to become a digital business first bank. Certainly, being one of the companies that offer personal, private, business, commercial, and corporate banking services their mission was to raise customer loyalty and facilitate their competition from new Digital players. Along with setting up an internal system and partner integrations, private and public secure APIs. Therefore this is where MuleSoft’s capabilities take place.
After overcoming all these challenges, the client intends to become the leading digital finance company in the Middle East. Especially by providing the best digital solutions to customers through unique experiences and service.
Challenges
Basically, the client had several challenges both internal and external and needed to address them efficiently:
- Poor consumer online experience by dropping customer loyalty.
- Siloed systems that are not communicating well with each other.
- No regulatory view of the applications landscape
- No governance on master data movement across the organization.
- Technical debt is becoming increasingly painful and hard to maintain.
- Point-to-point is the approach to maintaining the back office together but it needs to be coping up with current business demands and provide Governance.
Solution
To sum up, using MuleSoft Anypoint Platform, API Manager, and On-Premises Deployment, significant integrations were implemented: internal systems integration, integration with partners, and private and public secure APIs. In addition API for omni channel banking (mobile, web, chat) and open banking projects.
As a result, implemented APIs and Integrations
- Oracle FlexCube Core Banking API
- Business Process Management (BPM)
- Mobile Banking
- Open Banking
- Cards API (Integration with several card solution providers)
- Transfers API (local, domestic, SWIFT, SWIFT GPI, SEPA)
- Western Union API (channels integrated – Mobile, Web, Teller)
- ATM
- Bill Payments API
- SMS API
- Salary, Open Banking Accounts/Prepaid cards APIs, … 80+ Mule Apps
The Result
In conclusion, due to MuleSoft’s capabilities and scope of work, all feature requests were accomplished successfully. Moreover, the client has more than doubled all metrics, profitably doubles the number of the mobile app’s daily active users and 160% jump in financial transactions made via the mobile application, which consequently led to 2x increase in online bill payments.
