Leadex Systems helped a retailer integrate their legacy system with Salesforce, resulting in improved customer experience and increased revenue. Leadex Systems’ experts were invited by its partner to drive the integration – MuleSoft – part of the project.
This company is a leading furniture retailer that offers a wide range of kitchen designs and appliances. They have a user-friendly website that allows customers to easily browse their product offerings, create 3D kitchen designs, and request a free appointment with a designer. The company emphasizes quality and affordability, with a focus on providing customers with exceptional value for their money. They also offer financing options to help customers make their dream kitchen a reality.
As the client had invested several years into the in-house development of an “all-inclusive” platform for order handling, the decision was to benefit from the functionality already built but also to unlock the data and make it available in Salesforce.
In order to enable seamless and efficient communication between the client’s existing system and Salesforce platform, several technical considerations had to be addressed:
NFR – Non-function Requirements
By unlocking ERP data, the client empowered its customer support team to provide better and quicker responses to its customers, improving the overall NPS score.
At Leadex Systems we understand the challenges businesses face when it comes to an iterative approach to migrating from legacy systems. Our team of experts can help you develop an integration strategy that leverages the latest technologies and tools to improve your business operations. We can also help you identify and implement the best middleware integration solutions, such as Mulesoft, and guide you through the process of integrating your existing systems with modern platforms like Salesforce.